These terms and conditions were last updated on 12 October 2026

1. Introduction

1.1 These terms & conditions set out the terms between you, the customer and us, the website owner.

1.2 Your use of this website and any service contained within constitutes acceptance of these terms & conditions in full.

1.3 You should not use this website if you do not accept these terms & conditions in full.

2. Customer Information

2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.

2.2 You are responsible for maintaining your own username and password where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

2.3 As a customer, you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

2.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.

2.5 We reserve the right to restrict or remove your access to this website where you breach these terms and conditions. Such restriction or removal will take place without recourse or explanation to you where we deem it appropriate or necessary.

3. Privacy

We take your privacy seriously. We are registered under and comply with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). For further details, please see our Privacy Policy.

4. Product Pricing, Title, and Responsibility

4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found, we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any overpayment made by you (as applicable). The processing of an order can be cancelled or corrected by us at any time up to the shipment of that order and any related items.

4.2 Our current food products are zero-rated for VAT. Delivery charges for these products are also zero-rated. No VAT is added to the prices shown. Your final order total, including your selected delivery charge, is shown at checkout.

4.3 We reserve the right to alter all product pricing without notice.

4.4 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account, and your order has been shipped and received by you.

4.5 We are responsible for any loss or damage to any products until you receive them.

5. Your Order

5.1 When you place an order, you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.

5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.

5.3 Product items not included within the dispatch email are not included in the order and contract between you and us.

5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

5.5 If we are unable to reasonably ascertain these details or resolve these issues, a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered, nor will a refund be made to any third-party card or account.

6. Shipping and Customs Duty

6.1 All orders received by us are shipped subject to availability.

6.2 We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation, you will be contacted and offered a full refund instead of delivery of the product.

6.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or actions outside our direct control. If such disruption occurs, you will be offered delivery via an alternative delivery or fulfilment company or a full refund.

6.4 If you are ordering a product from outside the UK, the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore, your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

7. Cancellation Rights, Returns and Refunds

7.1 You may cancel your Christmas 2026 order for a full refund up to and including 16 December 2026 (11:59pm UK time), provided it has not already been dispatched or collected. If you cancel the whole order within this period, we will also refund any delivery charge paid.

7.2 Please contact us as soon as possible if you need to change or cancel an order. After 16 December 2026, we cannot guarantee changes or voluntary cancellation of fresh-food items because preparation may have begun. This deadline does not limit your statutory rights, including cancellation rights for eligible non-perishable goods.

7.3 Fresh turkey, other fresh meat and any goods liable to deteriorate or expire rapidly are excluded from the statutory 14-day change-of-mind cancellation right. We therefore do not accept change-of-mind returns of these products after delivery or collection. Your rights if goods are faulty, spoiled on arrival, damaged, incorrect or not as described are unaffected.

7.4 For eligible non-perishable products bought online, such as shelf-stable pantry items, you may tell us that you wish to cancel within 14 calendar days after the day you receive them. You then have a further 14 calendar days after telling us to return them. No reason is required. Goods sealed for health or hygiene reasons are excluded from this right once unsealed.

7.5 To cancel or report a problem, email support@freerangechristmasturkey.co.uk with your order number, or use the contact details on our Contact page. A clear statement that you wish to cancel is sufficient; you do not have to use a particular form.

7.6 Please contact us before sending anything back so we can confirm the return address and suitable arrangements. For eligible change-of-mind returns, you pay the direct return postage cost. Pack goods securely and keep proof of posting. You may inspect goods as you would in a shop; we may reduce the refund only for loss of value caused by handling beyond what is needed to establish their nature, characteristics and functioning.

7.7 Refunds are made to the original payment method without a refund fee. For cancellations before dispatch, we refund within 14 calendar days of being told of the cancellation. For eligible goods already delivered, we refund within 14 calendar days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier. If we have offered to collect the goods, the refund deadline is 14 calendar days after you tell us you are cancelling.

7.8 When you cancel an entire eligible order, we refund the standard outbound delivery charge for that order. If you chose a more expensive optional delivery service, we do not have to refund the additional cost of that upgrade.

8. Customer Complaints

We endeavour to respond to all customer complaints or queries within five working days.

9. Faulty Products

9.1 Goods must be of satisfactory quality, fit for purpose and as described. If an item arrives spoiled, damaged, incorrect or otherwise faulty, contact us so we can provide the refund or other remedy you are entitled to. A replacement may be arranged with your agreement where appropriate.

9.2 Please report delivery or food-quality problems promptly, ideally within 24 hours of delivery or collection, and include your order number and photographs of the product, packaging and label where possible. This request helps us investigate quickly; it is not a condition of your statutory rights and does not impose a 24-hour deadline on a valid claim.

9.3 Please do not post perishable food back without contacting us first. We will agree any collection, return or disposal arrangements with you. Keep the packaging and label where practical, and follow the storage instructions on the product while we resolve the issue.

9.4 We cover reasonable return or collection costs for faulty, damaged or incorrectly supplied goods. Where you are entitled to a refund for faulty goods, we will make it without undue delay and within 14 calendar days of agreeing that you are entitled to it. Nothing in this policy limits your statutory consumer rights.

10. Events Outside Our Control

We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder, or industrial dispute.

11. Licence

11.1 We grant you a licence to access the content, information and services contained within our website for personal use only.

11.2 This licence allows you to download and cache (using your browser) individual pages from our website.

11.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.

11.4 Our website design, layout, content, or text cannot be copied, edited, or otherwise manipulated without our express prior written permission.

11.5 Our website cannot be placed within the frameset of another site.

11.6 Third parties are not allowed to “deep link” to pages within our website without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text, should not be misleading, false, derogatory or in any other way offensive.

11.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

12. Copyright

12.1 All content, databases, graphics, buttons, icons, logos, layouts, and look & feel are our copyright unless expressly acknowledged as otherwise.

12.2 The data mining, extraction, or utilisation of product information from our website is not permitted without our express prior written permission.

13. User Generated Content

13.1 Where the facility exists, you may provide reviews or public feedback on the website of products purchased by you, also known as user-generated content.

13.2 Where the facility exists, such user-generated content can be provided in different formats and mediums: text, audio, video and still photographs.

13.3 As part of providing this content to us, you agree to grant us a worldwide, irrevocable, non-exclusive, and royalty-free license to use, distribute, edit, translate, and repurpose such content, as we require, including sub-licensing to other parties.

13.4 Such content shall not infringe the intellectual property rights of any other party. Furthermore, the content shall not be illegal or capable of breaching the laws of any jurisdiction in which it may be displayed.

13.5 We reserve the right to remove any content which breaches or risks breaching these terms and conditions.

13.6 However, we shall not assume any responsibility for auditing or monitoring any user-generated content.

13.7 Any complaints about such content by rights holders or any user or visitor to our website should be directed to us using our contact details listed at the end of these terms and conditions.

14. Limitations and Exclusions of Liability

14.1 Where content and information are provided on the website without charge, we exclude all liability for such content and information.

14.2 All business losses (including, but not limited to) loss of profits, income, revenue, damage to goodwill, loss of other commercial contracts, and other commercial opportunities are all excluded.

14.3 All indirect, consequential, or special losses or damage are all excluded.

14.4 All other losses or damages not reasonably foreseeable at the time of the contract between you and us are also excluded.

14.5 All losses relating to the loss or corruption of data, databases, systems, software, or hardware are all excluded.

14.6 These terms and conditions do not exclude or limit liability for death or personal injury caused by you or us.

14.7 These terms and conditions do not exclude or limit liability for fraud or fraudulent misrepresentation caused by you or us.

14.8 These terms and conditions do not exclude or limit liability where this conflicts with the applicable law for this jurisdiction.

15. Indemnity

By your use of our website, you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you. Such indemnities include (but not be limited to) all costs, legal and otherwise, and all other expenses, damages or settlements arising from your breach of these terms and conditions.

16. Variation

We reserve the right to vary these terms & conditions at any time without giving notice to you. Such varied terms and conditions shall automatically apply to the use of our website from the date of publication on our website.

17. Assignment

We reserve the right to assign our rights and our obligations under these terms and conditions without giving notice to you. This right of assignment shall only apply to us and shall not apply to you in any way.

18. Severability

The paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of these Terms & Conditions or paragraphs, sub-paragraphs or clauses be found invalid, it shall not affect the remaining paragraphs, sub-paragraphs, and clauses.

19. Waiver

Failure by us to enforce any accrued rights under these terms & conditions is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing.

20. Third Parties

These terms and conditions are between you and us. They do not apply to or benefit any third party and are not reliant on any third party.

21. Entire Terms & Conditions

These terms & conditions set out the entire agreement and understanding between you and us.

22. The Consumer Rights Act 2015

These Terms & Conditions are specifically written in accordance with the Consumer Rights Act 2015. Should these Terms & Conditions conflict with the Act, the Consumer Rights Act 2015 shall prevail and apply.

23. Your Statutory Rights

When acting as a consumer, your statutory rights are unaffected.

24. Jurisdiction

These terms & conditions shall be interpreted, construed, and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Our contact details are as follows:

Lisa Trading as Frogs Abbey

1-2 Sandgate Terrace

Wisbech Road, Welney

WISBECH

PE14 9RQ

United Kingdom

Email: support@freerangechristmasturkey.co.uk

Telephone

From within the UK:01354 553015

International:+44 0354 553015

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