A helping hand
Your Christmas
questions, answered.
Practical guidance for choosing and receiving your order.
Choosing your turkey
Which cuts are available?
The current range includes whole Norfolk Black turkeys, Norfolk Black turkey crowns and Norfolk Black turkey breast rolls. See the shop for available weights.
How do I choose the right turkey?
Think about your guests, their appetites, your preferred cut and whether you want leftovers. Our choosing guide walks through these considerations.
Will my turkey be moved to a smaller weight band?
You will not be moved down to a lower weight band than the one you paid for. If product availability requires it, you may be offered the next weight band up.
Delivery and collection
Do you deliver to Northern Ireland?
No. We do not deliver to Northern Ireland (all BT postcodes) or the Highlands and Islands. For eligible addresses, standard courier delivery costs £17.50 per order and enhanced delivery before 12 noon costs £21.00 per order where available. Free farm collection remains available. See our Delivery and Collection page for the service details and excluded postcode list.
Can I collect my order?
Yes. Farm collection is free and available to all customers on Tuesday 22 December and Wednesday 23 December 2026, from 09:00 to 17:00 on both days. Choose farm collection at checkout, then select your preferred collection date.
How does local delivery work?
Local delivery is available to selected CB and PE postcodes and costs £7.50 per order. Enter your delivery postcode at checkout to check availability. Deliveries take place on Tuesday 22 and Wednesday 23 December 2026. We will allocate your day according to your postcode and our delivery routes, and confirm the day and an approximate time closer to delivery.
Can my order be left in a safe place?
A safe place or neighbour arrangement must be agreed. If necessary, we will phone you to agree an appropriate arrangement.
Your order
When do I pay?
Orders are paid for at the time of purchase. The final order price, including the selected delivery charge, is shown at checkout.
What if I need to change an order?
You may cancel your Christmas 2026 order for a full refund up to and including 16 December 2026 (11:59pm UK time), provided it has not already been dispatched or collected. Please contact us promptly about changes. After this date, changes or voluntary cancellation of fresh-food items cannot be guaranteed. Your statutory rights are unaffected. See our Returns and Refunds Policy.
Where can I see available delivery and collection dates?
Courier delivery is on Wednesday 23 December 2026. Local deliveries take place on 22 and 23 December; we will allocate your day and confirm it with an approximate time closer to delivery. Free farm collection is available on 22 and 23 December, from 09:00 to 17:00 on both days. Choose your collection date at checkout; it will appear in your order confirmation.